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 Server Problems and Unscheduled Restart 
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Joined: 1 Nov 2012, o 20:36
Posts: 246
Location: Maine, USA
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Server: US1
Post Server Problems and Unscheduled Restart
Hello players. Today, a lot of you may have encountered problems logging in - character already logged in, awaiting server connection, and others. Some may not have been able to connect at all. The server was restarted and you should be able to connect now. Please respond here if you aren't able to, or if you are continuing to experience major problems.

Due to the disconnects and login errors, and the unexpected restart, you may have lost your run instants. If you have lost entry items OR have lost instance for a cooldown-required run, please contact support stating the run you lost and any items or cooldown.

Note: If you were in a regular run that does not require items, gold, or cool downs for entry, please do not send in any information. Also, I cannot guarantee you will get back any items or cooldown.

To the team who was unable to login due to their characters being trapped online by server, you should all be able to login now.

EDIT: The server problems that have been ongoing for weeks (random bouts of 0 loading, disconnects in fight, and slow loading) are still ongoing.

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Epsilona Level 100 Sheed
US1

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29 Apr 2018, o 18:31
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